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Technicalsupport4u has invested in 6 call centres providing a UK, European near-shore and far-shore solutions for our Clients. Our call centre presence enables our clients to build their customer service strategy against key business drivers including languages skills, volume, call segmentation and 24/7 operation. Each call centre location is managed with UK management teams and employs best UK call centre practice
UK - offers local presence for our Clients prior to moving to offshore solution. Provides second level support and escalation. Test bed for new services and technology.
Netherlands - mature agent handling skills specifically for the Dutch and German market.
Czech Republic - offers prime near-shore location providing old European languages with native speakers with close access to the day to day operations. Prague features our showcase centres providing a superb location for small to medium sized projects.
Bulgaria - 16 languages offered in once country with real capacity to compete with far-shore centres.
India - excellent agent call handling skills with talented highly educated labour pool - mature contact centre environment. Volume capacity offered at the most competitive price points with high customer satisfaction levels. Ideal for voice and back office projects.
South Africa - the new frontier, offering excellent voice and accent skills, volume capacity, cultural fit, business hours and competitive price points. Very closely aligned with UK financial services.
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