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Case studies
1. Spectrum Outsourcing worked with a start up PC distributor to provide them with an end to end sales and support service. Spectrum Outsourcing was able to define the sales sign up process and place this into our UK call centre whilst providing technical support from our far shore centres on a 24/7 basis. This allowed the client to focus on developing their sales channel and brand awareness
2. Spectrum Outsourcing was approached by a tier 2 ISP to support their technical support and customer services operation which had seen weak process and customer satisfaction. Spectrum Outsourcing was able to define new process, set up free phone number ranges and handle all inbound call traffic. This resulted in improved customer satisfaction and allowed the ISP brand to focus on customer acquisition
3. Spectrum Outsourcing worked with a fledgling new media company who were keen advocates of offshore outsourcing but had experienced communication issues due to an absence of a UK management team. Spectrum Outsourcing was able to benchmark the existing providers service against their own in a pilot campaign delivering enhanced quality and a better priced transaction based pricing model. The Client was able to work with Spectrum Outsourcings UK management team in ramping up existing and new business levels whilst improving customer feedback and transaction SLA response rates
4. Spectrum Outsourcing was recommended to a sister company of a key Client to assist them in the launch of a new media download business. Spectrum Outsourcing was able to define the scope of service as well as introducing new customer contact via call me back voice and chat services. Whilst the Client requirement remain relatively modest, Spectrum Outsourcing was able to provide a strong support service
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