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Spectrum Outsourcing can provide you with a joined up outsourcing solution which covers inbound / outbound customer service, full back office operations across our UK, European and Far-shore locations. The core business is focused upon offering an excellent customer contact experience whilst providing our clients with real value add gains in productivity improvement, efficiencies, sales conversions, lower cost bases and the ability to stay open for customers 24 hours a day.
We understand the real issues that are affecting our Clients in today`s economic climate and our experienced management team are able to deliver results against all your key business drivers whether that be increased sales, margins or improved customer service levels. Most of our clients have tested our service with a pilot project with overflow or out of hours calls or a dedicated micro project that enables us to demonstrate our ability.
What makes Spectrum different is our focus on results, cultural fit with our Clients, flexible transaction based pricing, resilient technology. In addition, our, ability to support both small and mass volume projects, customer segmentation and follow the sun approach is enhanced with our joined up thinking to combat the issues experienced in a modern contact centre operation
Spectrum Outsourcing provides a complete range of contact centre services for inbound, outbound, email, chat and SMS. Our inbound capability ranges from customer services, sales order lines, upsell, cross sell, technical support, warranty, retention and billing. We support Clients from our UK, European and Far Shore contact centres across all verticals including financial services, media, retail, telecoms, utilities, leisure, travel, services and public sector. We can support full Pan European services through our European contact centre offering 22 languages support.
Spectrum Outsourcing is able to enhance our Client`s businesses by leveraging our experience and using the flexibility of our people, systems and technology. Unlike most other outsourcers we have a team of 15 call centre consultants who add real value in the scoping of projects, documentation, process, migration and providing key consultancy in our monthly reporting. We continually work with our clients proactively to look to improve the performance and efficiencies of our projects even if this impacts on our volumes as we are always looking to build long term relationships. Our contact centre locations provide our Clients with the flexibility to have UK services with the ability to utilise lower off shore cost bases for back office operations or segmented projects. Our key focus is on delivering results based performance with special attention to first time resolution, sales conversion, customer feedback and response times, areas we know make the difference.
If you feel we could assist your organisation, then please make contact today!
Spectrum Outsourcing is the trading name for Technicalsupport4u Limited
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