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Spectrum Outsourcing has invested in business infrastructure and solutions that provides the corporate client with real value add pan European contact centre services which include
- Multilingual capability in 16 languages
- Full disaster recovery
- Inbound, Outbound and Back Office services
- Major Program Capacity
- Choice of call centres within UK, near-shore and far-shore locations
- 24/7/365 - follow the sun
- Proven business expertise in key verticals
- Technology platforms mapping across call centres
- Dedicated telecoms routes with full resilience and redundancy
- Customised reporting and recording
- ICSTIS / Ofcom registered
- Indemnity insurances with Lloyds of London
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