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Product & Services

Spectrum Outsourcing is well placed to assist new Clients with their inbound, outbound and back office support services. Spectrum Outsourcing has a wealth of experience in assisting blue chip Brands with outsourcing their support services.

Products and Services
  • customer services - full range of customer services from address change, billing, registration, cancellation, subscriptions and retention
  • technical support - full range of technical support for any manner of hardware, software or application based problems
  • email - email resolution for technical support and customer service issues
  • chat - chat resolution for "right now" fixes via the website icon including PC and download issues
  • retention - customer saves and full cancellation driver reports
  • credit card re-activation - contacting customers to record new credit card details and to reactivate their account
  • 2nd level - escalation calls from a senior call agent
  • call backs - escalation calls or follow on calls when event resolution is available
  • welcome calls - to welcome new customers to the service, to check product delivery and customer satisfaction
  • returns & collections - to organise customer returns and collections with third party vendors
  • appointment setting - setting time and venue for business meetings
  • competitions - data entry and emailing clues
  • sales lines - to upsell new products and services
  • surveys / questionnaires - to clean, qualify and verify new and existing customer data
  • lead generation - to prospect data records to establish sales opportunities and purchase interest levels
  • research - customer contact to establish trends, drivers and buying behaviour
  • SMS fulfilment
We operate a 24/7, follow the sun managed service utilising 6 contact centres across Europe, Africa and Asia.