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Spectrum Outsourcing is well placed to assist new Clients with their inbound, outbound and back office support services. Spectrum Outsourcing has a wealth of experience in assisting blue chip Brands with outsourcing their support services.
Products and Services
- customer services - full range of customer services from address change, billing, registration, cancellation, subscriptions and retention
- technical support - full range of technical support for any manner of hardware, software or application based problems
- email - email resolution for technical support and customer service issues
- chat - chat resolution for "right now" fixes via the website icon including PC and download issues
- retention - customer saves and full cancellation driver reports
- credit card re-activation - contacting customers to record new credit card details and to reactivate their account
- 2nd level - escalation calls from a senior call agent
- call backs - escalation calls or follow on calls when event resolution is available
- welcome calls - to welcome new customers to the service, to check product delivery and customer satisfaction
- returns & collections - to organise customer returns and collections with third party vendors
- appointment setting - setting time and venue for business meetings
- competitions - data entry and emailing clues
- sales lines - to upsell new products and services
- surveys / questionnaires - to clean, qualify and verify new and existing customer data
- lead generation - to prospect data records to establish sales opportunities and purchase interest levels
- research - customer contact to establish trends, drivers and buying behaviour
- SMS fulfilment
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